Latest Episodes
101
Ep. 101 - Jeff Wilser: How One Chatbot Cut Summer Melt in Half
In a world drowning in AI hype, how do you separate what's actually useful from what's just shiny? And what happens when the people...
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Ep. 100 - Wendy Wong: Stop Asking What Users Want - Show Them Instead
In this episode—the 100th recording of The Signal—host Jeff Dillon sits down with Wendy Wong, Director of Enterprise Support and Client Engagement at Florida...
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Ep. 99 - Brian Hartnack: Higher Ed Just Lost 25% of Its Search Traffic
What happens when an enrollment marketing agency that's been at it for 20 years looks back and realizes their biggest lesson wasn't about campaigns—it...
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Ep. 98 - Andy Crestodina: There's No Appeals Process when AI Picks Your School
What happens when a prospective student asks ChatGPT for the best computer science program in the Midwest—and gets a complete answer without ever clicking...
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Ep. 97 - Russell Long: Stop Blaming AI. Your Data is the Problem
Every CIO I talk to wants to know how to get AI ready. But according to Russell Long, co-founder and CEO of Authentica Solutions,...
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Ep. 96 - Troy Holaday: 52,000 Degrees Were Already Earned. They Just Hadn't Been Found.
Transfer credit is one of higher ed's most persistent headaches. Students lose credits, take longer to graduate, and navigate a labyrinth of institutional policies...